Shipping policy

Shipping Policy

Products may ship directly from our fulfillment partners. Shipping options depend on the product, stock location and delivery address.

Effective [PUBLICATION DATE]

Destinations and delivery timing

Available shipping methods and charges are shown at checkout. Our partners may dispatch from [CONFIRMED SHIP-FROM COUNTRIES OR REGIONS BY PRODUCT OR ROUTE]. Order processing typically takes [VERIFIED PROCESSING RANGE] business days. Transit estimates by destination and shipping method are [VERIFIED TRANSIT RANGES OR LINK TO AN ACCURATE DELIVERY TABLE]. A total delivery window includes both processing and transit. Carrier disruptions and customs checks may affect estimated delivery dates. Delivery commitments agreed for your order and any statutory deadlines apply.

If we cannot dispatch within the advertised or agreed shipping time, we will notify you, explain the revised timing and provide the option to agree to the delay or cancel for a prompt refund as required by law. For covered U.S. orders with no stated shipping time, the applicable default is 30 days to ship. For EU and UK orders, we deliver within 30 days unless a different delivery period was agreed, subject to applicable law.

Tracking and split shipments

We send tracking details when available. Items may arrive in separate parcels with separate tracking updates. A tracking number may take time to show the first carrier scan.

Customs duties and taxes

Checkout shows the shipping charges and any duties or taxes we collect. On cross-border orders, you are responsible for import charges payable by you only where they were properly disclosed before purchase and applicable law permits. If a customs charge appears inconsistent with the information provided for your order, contact us.

Address changes and failed delivery

Enter a complete and accurate delivery address and contact us immediately if it needs correcting. We will try to amend it before dispatch. If a customer-provided address error or failure to collect after proper notice causes a return, we may ask you to cover reasonable, documented redelivery costs where permitted by law. We will explain any charge before you agree to reshipment.

Missing or delayed parcels

If tracking shows delivery but you cannot find the parcel, or the parcel has not arrived by the stated delivery window, email eastonzhu2025@163.com with your order number. We will review available delivery evidence and work with the carrier or fulfillment partner. If delivery cannot be established, we will provide the remedy required by law, including a replacement or refund where applicable. Carrier investigations do not extend statutory deadlines.