Refund policy

WARMHAVEN / STORE POLICIES

01 / RETURN AND REFUND POLICY

Return and Refund Policy

WarmHaven handles requests for orders placed through this store. The regional cancellation rules below apply where required by law.

Effective [PUBLICATION DATE]

Change of mind returns

We offer a voluntary 7-day change-of-mind return for eligible items. Email eastonzhu2025@163.com within 7 calendar days after you receive the item and send it back within 7 calendar days after we provide return instructions. The item must be unused, unwashed and complete, with original tags and packaging where supplied.

For this voluntary offer, we exclude clearly marked final-sale items, personalized goods, perishable goods and opened items sold sealed for hygiene reasons. You pay direct return shipping, and we refund the amount paid for the returned item, excluding original delivery charges. Any applicable statutory cancellation or refund right takes precedence over these voluntary conditions.

Damaged defective or incorrect items

If your item arrives damaged, defective, incomplete or different from what you ordered, email us with your order number and a description of the issue. If reasonably available, photos of the item and packaging can help us assess the claim. We will provide the remedy required by applicable law, which may include a repair, replacement, price reduction or refund, and cover necessary return costs for qualifying claims. Contact us promptly so we can investigate. Your statutory remedies remain available for the time allowed by law.

How to send a return

Email eastonzhu2025@163.com with your order number and the items you wish to return. We will confirm the correct return address and instructions. The dispatch address on the parcel may differ from the return address. We recommend keeping proof of postage. A valid statutory cancellation takes effect when you give notice within the legal period, without prior approval.

How refunds are issued

We issue refunds to the original payment method, unless another method is agreed and permitted by law. For a voluntary return, we issue the refund within 10 business days after we receive the item, subject to inspection during that period. Statutory refunds follow the applicable legal deadline, including any shorter deadline. Your bank or payment provider may take additional time to post the credit. For missing deliveries and delays, see our Shipping Policy.