Legal notice

Terms of Service and Legal Notice

These terms govern purchases from WarmHaven and use of our online store. The Return and Refund Policy and Shipping Policy explain the related order terms.

Effective [PUBLICATION DATE]

Seller and contact information

WarmHaven is operated by [REGISTERED SELLER LEGAL NAME], of [GEOGRAPHIC BUSINESS ADDRESS]. Contact us at eastonzhu2025@163.com or [BUSINESS PHONE WITH COUNTRY CODE]. Our registration and tax details, where applicable, are [REGISTER OR AUTHORITY AND NUMBER, LEGAL FORM AND TAX ID].

Orders and payment

Review the item, total price, delivery address and delivery options before placing your order. Where lawful, an automated order acknowledgment confirms receipt, and we accept the order when we send express acceptance or a dispatch confirmation. If we cannot accept an order because of unavailability, a genuine pricing error or reasonable grounds to suspect fraud, we will notify you and promptly refund any payment we collected for the affected items. A price change applies only to future orders unless you expressly agree to a change permitted by law.

Fulfillment and product use

We may use third-party suppliers and carriers to fulfill orders. WarmHaven remains your seller and handles order issues and remedies under applicable law. Use products in accordance with the supplied instructions and safety warnings, and select sizes and models suited to their intended use.

Liability and consumer rights

To the extent permitted by applicable law, we are responsible for losses that are a reasonably foreseeable result of our breach or negligence. For products purchased for personal use, we exclude losses arising from commercial use, such as lost business profits, where the law permits. We are not responsible to the extent a loss is caused solely by misuse contrary to clear product instructions or by inaccurate information you provide, where the law permits. These terms preserve liability for fraud, death or personal injury caused by negligence, and any liability that cannot lawfully be limited, including mandatory product liability and statutory consumer remedies.

Complaints and changes to these terms

Email us about any order or complaint. You retain access to the courts, consumer authorities and dispute-resolution mechanisms available to you under applicable law. Any court or law that applies will be determined under applicable rules, including mandatory protections in your country of residence where they apply. Changes to these terms apply prospectively. See our separate Privacy Policy for how we handle personal information.